Dispatch and Delivery

During the dispatch process we ensure:

  1. Packaging is suitably sized for containing your order, meaning less packaging waste.
  2. Inserts and void filler are used when necessary to protect your order from damage during delivery, ensuring there is less likelihood of a replacement being required.
  3. All containers/packages are sealed securely and packaging labels used when necessary to further ensure that your order arrives safely.

Delivery times and cost

Times

Orders placed before 2pm on working days (Mon-Fri), with the exception of mixed paint and some specialist items are usually dispatched same day, with an expected delivery time of between 1 and 3 days.   All deliveries will be made via either our trusted carrier (DHL) or Royal Mail.

Currently we deliver to UK mainland addresses only and customers living in very remote areas should be aware that some services may not be available or could be extended by up to 2 working days – please contact us prior to placing your order if this is of any concern.

Costs

Standard delivery is free.  For express delivery, order before 1pm (Mon-Fri) for guaranteed next working day delivery. For local customers, we also provide a free click and collect service.

Frequently asked questions

Do you deliver worldwide?

No, we currently deliver to UK mainland addresses only.

My order has not arrived, where is it?

Please ensure that the delivery estimate date has passed and then, if your order has still not arrived, please contact us. You will be notified by email when your order is being processed and dispatched. Once dispatched, our trusted carrier or preferred partners will keep you up to date during the whole delivery process by email, or if necessary phone.

My order has arrived but there is a problem?

If you receive your order only to discover that it is not as described, is damaged, or is, in some other way, not as expected please contact us and we will be more than happy to help.

I want to send my order to someone other than myself, is this a problem?

Yes, this is possible. Simply enter a different shipping address when prompted during the checkout stages.

I need my order urgently, can you deliver it in time?

Please contact us prior to placing your order and we will do our very best to assist you. Please keep in mind there is always the chance that we can deliver next-day on request.